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My Velec – Software

Real-Time Machine Monitoring for Maximum Efficiency

MyVelec is an innovative system designed to complement the use of your machine and deliver a seamless, enhanced customer experience. With MyVelec, you gain comprehensive insights into your production line’s performance, enabling you to monitor and optimize operations like never before.

  • Real Time Insights Monitoring with Dashboards
  • Part Viewer 3D for Spare-Parts Orders
  • Enhanced Ticketing System
  • Tracking Orders

Designed with cutting-edge technology and strong data security, MyVelec reduces downtime and increases machine longevity to improve your overall customer experience.

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Real-Time Machine Monitoring

With MyVelec’s real-time dashboards, you gain a comprehensive view of your production line’s performance. These user-friendly dashboards provide actionable insights into key metrics, such as production rates, downtime, and efficiency.

By consolidating all performance data into one intuitive interface, you can easily monitor the health of your line, identify bottlenecks, and react quickly to maintain optimal productivity. Whether you are on-site or working remotely, MyVelec ensures you stay informed and in control of your operations at all times.

  • Instant access to machine performance data for quick assessment
  • Swift and straightforward troubleshooting to minimize production downtime
  • Intelligent alerts for real-time identification of defects*

*available upon vision control system

Easy Spare-Parts Order

Navigate your machine like never before with MyVelec’s 3D Part Viewer. This advanced feature allows you to explore the mechanical design of your machine in detail, providing a clear and interactive visual representation of each component.

  • Spare Parts Simplified: Directly from the 3D model, you can identify the exact parts you need and add them to your order with just a few clicks.
  • Electrical Schematics Access: The tool also integrates electrical schematics, giving you the ability to visualize and understand your machine’s wiring and components effortlessly.
  • Build Your Basket: Save time and reduce errors by creating a precise and complete order basket, tailored to your needs, directly within the interface.

This innovative feature ensures faster part replacement and smoother maintenance, keeping your machine running at peak performance.

Enhanced Ticketing System

MyVelec redefines customer support with an integrated ticketing system designed to centralize and track all your interactions with Velec Systems.

  • Log and Track Requests: Whether it’s a request for spare parts, technical assistance, or an on-site intervention, every request is documented and tracked in MyVelec.
  • Transparency and Accountability: You can follow the status of your tickets in real time, from submission to resolution, ensuring complete transparency.
  • Seamless Communication: This centralized system keeps you connected with our support teams, making it easier than ever to get the help you need, precisely when you need it.

MyVelec ensures your needs are met beyond the initial machine setup, offering ongoing support to keep your operations running smoothly.

Tracking Orders

Managing spare parts and other orders has never been easier thanks to our comprehensive order tracking system.

  • Order History at Your Fingertips: Access detailed information about every order, including what was ordered, who placed the order, the date, and the recipient.
  • Document Integration: All associated documents—delivery notes, shipping tracking details, and invoices—are stored and easily accessible in one place.
  • Real-Time Tracking: Monitor the progress of your shipment at every stage, from order confirmation to final delivery, so you’re never left wondering about the status of your parts.

This feature not only simplifies your procurement process but also ensures you have a complete audit trail for all transactions, enhancing traceability and accountability.

Robust Data Security

Your data are sensible and we garantee you highly secure data storage:

  • Compliance to ISO 27001 security standards for enhanced protection
  • Collaboration with trusted partners for reliable data security
  • Strengthened security measures to safeguard sensitive information
  • Confirmity with industry regulations, ensuring peace of mind

Download Our Brochure!

68 Années d’expérience
70 Salariés experts
+1000 Clients satisfaits
100% Projets sur mesure