Offering you the best experience with our solutions
At Velec, we take our customers’ satisfaction very seriously. We do our best to offer your the services you need to help you meet your needs.
We offer:
- Remote Assistance
- High end equipments to reduce our after sales services
- Additional after-sales services
Remote Assistance
To ensure the follow up of our equipment, we have established support tools with remote access via VPN to provide services directly at the heart of your machine.
The remote access allows us to make diagnostics, to modify the programs, to view the CPU state, etc…
High-end equipments
The quality and the continuous improvement are our leitmotif.
We use premium components from the brands Siemens, Rockwell, Festo, SEW … to ensure sustainable machines at the cutting edge of technology.
Depending on your needs, your machines can be manufactured with surface roughness up to 0.8 micrometer.
Finally, our machines for the food industry are “hygienic design”. Certified IP69K, they are waterproof and designed to remove water retention areas.
After sales services
Guaranteed 24-hours response to every request
Our after-sales service is committed to responding as soon as possible to satisfy your request.
Maintenance contract
Once your line purchased, we are committed to monitoring and offer a maintenance contract according to your needs.
Components available worldwide
Our machines are equipped with components from Siemens, Rockwell, Festo, SEW … Universal, they guarantee the availability of spare parts over time.
On-site intervention
With the purchase of your line, we are committed to follow up your equipment and offer you a maintenance contract according to your need.
HMI maintenance plan
It allows you to follow a daily maintenance plan to significantly increase the life of your machines.
